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Tell Me What You Want: Exploring the Impact of Offering Option Repertoires on Service Performance in Gig Economy

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Tell Me What You Want : Exploring the Impact of Offering Option Repertoires on Service Performance in Gig Economy. / Fu, Shaoxiong; Jiang, Yuting; Cai, Zhao; Liu, Fei; Lim, Eric T.K.; Tan, Chee-Wee.

Proceedings of the 53rd Hawaii International Conference on System Sciences. Honolulu : Hawaii International Conference on System Sciences (HICSS), 2020. s. 867-876 (Proceedings of the Annual Hawaii International Conference on System Sciences).

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Harvard

Fu, S, Jiang, Y, Cai, Z, Liu, F, Lim, ETK & Tan, C-W 2020, Tell Me What You Want: Exploring the Impact of Offering Option Repertoires on Service Performance in Gig Economy. i Proceedings of the 53rd Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences (HICSS), Honolulu, Proceedings of the Annual Hawaii International Conference on System Sciences, s. 867-876, The 53rd Hawaii International Conference on System Sciences. HICSS 2020, Maui, USA, 07/01/2020. https://doi.org/http://hdl.handle.net/10125/63846

APA

Fu, S., Jiang, Y., Cai, Z., Liu, F., Lim, E. T. K., & Tan, C-W. (2020). Tell Me What You Want: Exploring the Impact of Offering Option Repertoires on Service Performance in Gig Economy. I Proceedings of the 53rd Hawaii International Conference on System Sciences (s. 867-876). Honolulu: Hawaii International Conference on System Sciences (HICSS). Proceedings of the Annual Hawaii International Conference on System Sciences https://doi.org/http://hdl.handle.net/10125/63846

CBE

Fu S, Jiang Y, Cai Z, Liu F, Lim ETK, Tan C-W. 2020. Tell Me What You Want: Exploring the Impact of Offering Option Repertoires on Service Performance in Gig Economy. I Proceedings of the 53rd Hawaii International Conference on System Sciences. Honolulu: Hawaii International Conference on System Sciences (HICSS). s. 867-876. (Proceedings of the Annual Hawaii International Conference on System Sciences). https://doi.org/http://hdl.handle.net/10125/63846

MLA

Fu, Shaoxiong o.a.. "Tell Me What You Want: Exploring the Impact of Offering Option Repertoires on Service Performance in Gig Economy". Proceedings of the 53rd Hawaii International Conference on System Sciences. Honolulu: Hawaii International Conference on System Sciences (HICSS). (Proceedings of the Annual Hawaii International Conference on System Sciences). 2020, 867-876. https://doi.org/http://hdl.handle.net/10125/63846

Vancouver

Fu S, Jiang Y, Cai Z, Liu F, Lim ETK, Tan C-W. Tell Me What You Want: Exploring the Impact of Offering Option Repertoires on Service Performance in Gig Economy. I Proceedings of the 53rd Hawaii International Conference on System Sciences. Honolulu: Hawaii International Conference on System Sciences (HICSS). 2020. s. 867-876. (Proceedings of the Annual Hawaii International Conference on System Sciences). https://doi.org/http://hdl.handle.net/10125/63846

Author

Fu, Shaoxiong ; Jiang, Yuting ; Cai, Zhao ; Liu, Fei ; Lim, Eric T.K. ; Tan, Chee-Wee. / Tell Me What You Want : Exploring the Impact of Offering Option Repertoires on Service Performance in Gig Economy. Proceedings of the 53rd Hawaii International Conference on System Sciences. Honolulu : Hawaii International Conference on System Sciences (HICSS), 2020. s. 867-876 (Proceedings of the Annual Hawaii International Conference on System Sciences).

Bibtex

@inproceedings{b84244dd7c7047faaba67531589f8cda,
title = "Tell Me What You Want: Exploring the Impact of Offering Option Repertoires on Service Performance in Gig Economy",
abstract = "Confronted with an increasingly competitive business landscape for credence goods in the gig economy, sellers in e-marketplaces must effectively design their services by configuring the service offering specification options to enhance the visibility of their service offerings. Motivated by the gap between the configuration of service offering specification options and its impact on service quality and sales, this study builds on the competitive repertoire theory to advance a research model that seeks to unveil how the volume, complexity, and heterogeneity of service offering specification option repertoires affect service quality and sales. We empirically examined our hypotheses with a dataset comprising 3,307 lifestyle-themed credence goods observations from Fiverr, one of the largest e-marketplaces for gig economy in the world. We discover that the repertoire volume increases both service quality and sales whereas repertoire complexity only increases service quality. Repertoire heterogeneity does not significantly impact on service quality and sales.",
author = "Shaoxiong Fu and Yuting Jiang and Zhao Cai and Fei Liu and Lim, {Eric T.K.} and Chee-Wee Tan",
year = "2020",
doi = "http://hdl.handle.net/10125/63846",
language = "English",
isbn = "9780998133133",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
publisher = "Hawaii International Conference on System Sciences (HICSS)",
pages = "867--876",
booktitle = "Proceedings of the 53rd Hawaii International Conference on System Sciences",
address = "United States",

}

RIS

TY - GEN

T1 - Tell Me What You Want

T2 - Exploring the Impact of Offering Option Repertoires on Service Performance in Gig Economy

AU - Fu, Shaoxiong

AU - Jiang, Yuting

AU - Cai, Zhao

AU - Liu, Fei

AU - Lim, Eric T.K.

AU - Tan, Chee-Wee

PY - 2020

Y1 - 2020

N2 - Confronted with an increasingly competitive business landscape for credence goods in the gig economy, sellers in e-marketplaces must effectively design their services by configuring the service offering specification options to enhance the visibility of their service offerings. Motivated by the gap between the configuration of service offering specification options and its impact on service quality and sales, this study builds on the competitive repertoire theory to advance a research model that seeks to unveil how the volume, complexity, and heterogeneity of service offering specification option repertoires affect service quality and sales. We empirically examined our hypotheses with a dataset comprising 3,307 lifestyle-themed credence goods observations from Fiverr, one of the largest e-marketplaces for gig economy in the world. We discover that the repertoire volume increases both service quality and sales whereas repertoire complexity only increases service quality. Repertoire heterogeneity does not significantly impact on service quality and sales.

AB - Confronted with an increasingly competitive business landscape for credence goods in the gig economy, sellers in e-marketplaces must effectively design their services by configuring the service offering specification options to enhance the visibility of their service offerings. Motivated by the gap between the configuration of service offering specification options and its impact on service quality and sales, this study builds on the competitive repertoire theory to advance a research model that seeks to unveil how the volume, complexity, and heterogeneity of service offering specification option repertoires affect service quality and sales. We empirically examined our hypotheses with a dataset comprising 3,307 lifestyle-themed credence goods observations from Fiverr, one of the largest e-marketplaces for gig economy in the world. We discover that the repertoire volume increases both service quality and sales whereas repertoire complexity only increases service quality. Repertoire heterogeneity does not significantly impact on service quality and sales.

U2 - http://hdl.handle.net/10125/63846

DO - http://hdl.handle.net/10125/63846

M3 - Article in proceedings

SN - 9780998133133

T3 - Proceedings of the Annual Hawaii International Conference on System Sciences

SP - 867

EP - 876

BT - Proceedings of the 53rd Hawaii International Conference on System Sciences

PB - Hawaii International Conference on System Sciences (HICSS)

CY - Honolulu

ER -